Refund policy

Original Pearl Return & Exchange Policy

We want you to be fully satisfied with every Original Pearl piece. If you are not completely happy, we offer a flexible return policy.

Return Conditions

  • Returns must be initiated within 30 days of receipt.

  • Items must be unworn, in original packaging, and include all accessories and certificates.

  • Customized or engraved items, and clearance/sale items are non-returnable.

Return Process

  1. Email official@originalpearl.com with your order number and reason for return;

  2. We will respond within 1–2 business days with the return address;

  3. Customers are responsible for return shipping (unless the return is due to a product defect or error on our part).

Refund Timeline

  • Refunds are processed within 5 business days after we receive and inspect the returned item.

  • Bank processing times may vary depending on your payment method (typically 3–7 business days).

Original Pearl Service Policy

We are dedicated to providing quality assurance and excellent customer service for all purchases.

Quality Guarantee

  • All items are guaranteed to be genuine natural pearls with material descriptions or certificates.

  • If your product experiences any quality issues under normal usage (e.g. breakage, discoloration, detachment), we offer free repairs or replacements within 90 days.

Care Guidelines

  • Avoid contact with perfume, detergents, or acidic/alkaline substances.

  • After each wear, gently wipe with a soft cloth and store separately.

Customer Support

For questions about products, orders, returns, or care, please contact:

We are here to support you and deeply value your trust in Original Pearl.